Reach Out to Valza Support
We appreciate your interest in Valza! If you have questions or require assistance with your orders or our innovative gadgets, our customer support team is ready to assist you.
Contact Information
Email us at: [email protected]
Our Support Team is available:
- Monday to Friday: 8:00 AM - 5:00 PM (Local Time)
- Response Time: Typically within 1-2 business days. Please allow 2-3 business days during busier periods.
Frequently Asked Questions
Order Shipping Timeline
Orders are generally processed and prepared for dispatch within 5 to 7 business days. Once your order has shipped, you will receive a notification email containing shipment tracking details.
Locating Your Tracking Details
Your tracking information can be found in the shipping confirmation email that was sent to you when your order was dispatched. Alternatively, you can locate tracking details on our website.
Tracking Status Updates
Please allow up to 7 business days for tracking information to synchronize within the system. Transit or customs processes may occasionally cause delays. If your tracking status remains unchanged for more than 10 business days, please contact us for assistance.
Modifying Order Details
For a short period after order placement, specifically within the first 2 hours, adjustments to your shipping address or selected product options may be possible. Beyond 6 hours, order processing may limit our ability to accommodate changes.
Order Cancellation Requests
You may request an order cancellation within a 2-hour window following your purchase, typically via your order confirmation email. Cancellation requests after 6 hours are not guaranteed, as order processing could be underway.
Still Need Assistance?
If your question wasn't answered in our FAQ, please complete the form below, and a member of our support team will be in touch with you as soon as possible.