Refund and Returns Policy

Unhappy with Your Gadget?

If your purchase from Valza doesn't quite meet your expectations, or if it simply isn't the right fit, please don't hesitate to get in touch with our customer support team at [email protected]. We're dedicated to working with you to find a satisfactory solution.

To help us understand your concerns and process your request efficiently, please include:

• A clear photograph of the product you received.
• A brief explanation outlining why you are not satisfied.

This information enables us to improve our products and services continuously. Please note that return requests must be initiated within 14 days of the delivery date. Unfortunately, we cannot process requests made after this period.

Received a Defective Item?

In the unlikely event that you receive a gadget that is damaged or not functioning as expected, please contact us immediately. We take full responsibility for any manufacturing defects or damage incurred during shipping.

To expedite the process for a refund or replacement, kindly provide photographic evidence of the issue, such as:

• Photos clearly showing any damage or defects.
• Images highlighting missing components or malfunctions.

Upon verification of the issue, we will promptly arrange a replacement for you. In most cases, returning the defective item will not be necessary. These images are invaluable for our quality control processes and help us prevent similar issues in the future.

Important Note: Our warranty exclusively covers manufacturing faults and does not extend to:

• Damage resulting from accidents.
• Damage due to misuse or improper handling.
• Normal wear and tear from regular use.
• Color or material changes due to sunlight exposure.
• Alterations made after purchase.

The 14-day timeframe for reporting issues also applies to damaged or defective items.

Order Not Delivered?

If your order from Valza has not arrived within the expected delivery timeframe, you are entitled to request a refund or a replacement. Please contact our support team with your order details, and we will prioritize your case to resolve it swiftly.

Key Points:

• Claims for non-delivery must be made within 2 months of your order date. After this period, tracking information may no longer be available, which may limit our ability to assist.
• Refunds are typically processed within 5-10 business days after approval, depending on your bank's processing times.

Refund Processing Timeline

Refunds will be issued to your original payment method. After we process your refund, please allow the following timeframes for the funds to appear in your account:

• Credit Card: Up to 10 business days
• PayPal: 3 to 5 business days

If you do not see the refund reflected in your account after these timeframes, please contact your bank or card provider for further information.